At Kotiyard, we take pride in creating garments that meet the highest standards of quality and craftsmanship. Every order is carefully inspected before it is shipped. However, if your order arrives damaged, defective, or incorrect, we're here to make it right.
Please read our Return & Refund Policy below.
Return Eligibility
You may request a return within 3 days of receiving your order only under the following circumstances:
- You received a damaged or defective product.
- You received an incorrect item that does not match your order.
- You received the wrong size due to an error on our part.
We do not accept returns or refunds simply because you have changed your mind or no longer wish to keep the product.
Non-Returnable & Non-Refundable Items
Returns and refunds cannot be accepted for:
- Products that have been used, washed, altered, or damaged after delivery.
- Products returned without their original condition, tags, or packaging.
- Custom-made or personalized orders.
- Return requests made more than 3 days after delivery.
Return Approval
To help us assess your request, you may be asked to provide:
- Your order number
- Proof of purchase
- Clear photos or videos showing the issue
Our team will review your request and notify you once it has been approved.
Return Shipping
If your return is approved:
- Kotiyard will cover the return shipping cost if the product is damaged, defective, incorrect, or if we made an error with your order.
- The customer is responsible for the return shipping cost if the return is due to ordering the wrong size or the wrong product.
Refunds
Once we receive and inspect the returned item, your refund will be processed.
Refunds will be issued as follows:
-
100% refund for products that are damaged, defective, incorrect, or sent in error by Kotiyard.
Refunds will be made using the original payment method whenever possible. Processing times may vary depending on your payment provider.
How to Request a Return or Refund
To request a return or refund, please contact us within 3 days of receiving your order.
Email: kotiyard.official@gmail.com
WhatsApp / Phone: 0315-8546834
Please include:
- Your order number
- Proof of purchase
- Clear photos or videos of the product (if applicable)
- A brief description of the issue
Our support team will review your request and guide you through the next steps.
Important Notes
- Products must be returned in the same condition in which they were received.
- Returns that do not meet the conditions outlined in this policy may be declined.
- Kotiyard reserves the right to refuse any return or refund request that does not comply with this policy.